FAQ Page

Placing / Cancelling orders

To place an order, choose the item(s) you would like to acquire and add them to your cart. Then proceed to checkout.

If you would like to cancel an order, just send us an email and we will refund the transaction. Please note that once the items are being prepared for shipping, you can't cancel anymore your order.

Shipping methods

We mainly use 2 services from Japan Post. Express mail service (EMS) and SAL (economy airmail). Both methods are traceable online and include insurance.

EMS delivery takes about 2-7 business days depending on your location. SAL shipments take about 2-4 weeks.

Summary of EMS rates:

Weight	Asia	North America, Central America, Oceania, Middle East	Europe	South America, Africa
Up to 1kg	$19	$30	$34	$41
Up to 2kg	$33	$49	$53	$74
Up to 3kg	$44	$64	$68	$105
Up to 4kg	$54	$79	$82	$138
Up to 5kg	$65	$92	$97	$168
Up to 6kg	$75	$112	$116	$198
Up to 7kg	$85	$124	$128	$216
Up to 8kg	$95	$136	$140	$240
Up to 9kg	$105	$148	$154	$259
Up to 10kg	$115	$160	$168	$280
Up to 12kg	$135	$184	$196	$320
Up to 14kg	$155	$208	$224	$365
Up to 16kg	$175	$232	$252	$415
Up to 18kg	$195	$256	$280	$465
Up to 20kg	$215	$280	$308	$515